UrbanNashville Frequently Asked Questions

When is check-in time?
Our check-in starts at 4 pm. If you are interested in an early check-in, please e-mail us and we will let you know if a check-in before 4 pm is possible. 

When is the check-out time? 
Checkout time is 10 am. If you are interested in a late checkout, please e-mail us and we will let you know if a checkout after 10 am is possible. 

Where is the closest airport? 
The closest airport is Nashville International Airport and it is approximately 15 minutes away.

What if we arrive after hours?
All of our properties are equipped with either a lockbox with a key inside or an electronic keypad. Your personalized key code will be active starting at 4 pm, so check-ins after this time are easily accommodated. 

What are the property amenities?
All of our properties are fully furnished with all linens, bedding, pots, pans, dishes and utensils provided for your convenience. We also provide a starter packet of paper products and toiletries that includes toilet tissue, paper towels, dishwasher soap, shampoo/conditioner, and bath soap. These items are intended as "starter" items and will not be adequate for lengthy stays. 

What should we bring?
We suggest you bring along a few items to make your stay as enjoyable as possible. Since we only provide a starter packet of paper items we suggest you bring along an additional supply of toilet tissue, paper towels, shampoo/conditioner, lotion, and bath soap.  

What if I need to change or cancel my reservation?
UrbanNashville Vacation Rentals will refund the deposit if the named renter notifies us in writing 30 days prior to the scheduled arrival date. If less than 30 days, there is no refund given. 

How do we make payment for our rental?
We accept Visa, MasterCard, and Discover, and American Express (We do not accept personal checks).  At the time of booking the deposit and booking fee are due. The remaining balance is due 30 days before check in.

What is the age required for renting a property?
Primary renter must be an adult age 21 or over. There must be at least one (1) adult age 21 or older in residence and on the premises at all times if children are present. Proof of age must be shown at time of check-in and anyone under the age of 21 will not be permitted to check-in.

What is the weather like in Nashville Tennessee?
Every season offers something different in Nashville. CLICK HERE to check the current temperatures in our area, as well as the averages throughout the year. 

What time zone are you in?
Nashville, TN is on Central Standard Time and observes Daylight Saving Time when it is in effect. Check-in and check-out times, as well as our office hours, will be based on local time. 

How do I book a home?
You can either make a booking directly on this website by using the "check availability box" to the left. Or you can call our office at 615-669-1293 and a receptionist will be glad to help you.

Is booking online secure?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Can I bring my pet with me?
We offer several homes, some of which allow pets and some do not. If you are interested in bringing a pet please give our office a call at 615-669-1293 and we'll be happy to help find a home that is just right for you and your pet.